Last Updated: October 20, 2026

1. Introduction

Welcome to intellingo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect several types of information from and about users of our service, including:

Personal Data: Email address, name, payment information when you subscribe.
Usage Data: Information about how you use our service, learning patterns, and progress.
Technical Data: IP address, browser type, device information.

3. How We Use Your Information

We use your information to:

Provide and maintain our service
Personalize your learning experience
Process your payments and manage your account
Improve our service based on usage patterns
Communicate with you about service updates

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Support Chat

If you message us from the Support chat in the app, we store your messages and our replies so we can help you and follow up.

What we store: the text of your messages and our replies, when they were sent, the screen you opened the chat from, your app version and device platform, and the email address of your account. Please do not send passwords or card numbers in the chat.
Where: in our database, hosted by our backend provider (Supabase).
Who reads it: the intellingo team. AI service providers may process a conversation to draft a reply; a member of our team reviews these drafts before they are sent.
Why: to answer your questions, fix problems you report, and improve intellingo.
How long: we keep a conversation until your request is resolved and while your account exists. When you delete your account in the app, your Support chat messages are deleted with it. You can also ask us to delete them at contact@intellingo.app.
Response time: the Support chat is not a live service; we usually reply within 24 hours.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

8. Cookies

We use cookies to enhance your experience on our service. You can set your browser to refuse all or some cookies, but this may affect some functionality of our service.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at contact@intellingo.app.